Frequently asked questions

All of our custom products are made of K9 Crystal. We chose this material for its clarity, which makes it perfect for showcasing 3D engraved images. It’s also highly durable; even after a lifetime of use, these crystals never lose their characteristic shine.

All of our engraved products are made from high-quality crystal, which is pretty fragile. However, as long as you handle your crystal with care and display it somewhere safe, it should last for over a lifetime!

You can upload any high-quality image that you’d like to have engraved in your crystal. That could be a favorite family photo or a picture of you and your spouse. It could also be a really great selfie or a picture of your dog. Everyone has unique memories that are special to them, and at RAA Crystal, we totally get that. So go ahead! Upload a photo of the llama you saw at the petting zoo, the cactus that poked you on your family vacation, or the treehouse you used to hang out in before it got struck by lightning. Maybe this picture is linked to a significant moment in your life, or maybe it’s part of an elaborate inside joke; either way, we’re happy to engrave it in a custom crystal keepsake that you can treasure forever.

Well, almost. You can send us a photo of any subject, but there are other factors that can affect your engraving. To get the best results for your 3D Crystal, you’ll need to upload a clear, high-resolution photo. You should avoid photos taken in poor lighting or from unusual angles (for example, a bird’s eye view.) The best images to upload are close-up portraits of the people, places, or pets you want to capture in 3D.

For online orders, we accept credit and debit cards

Our custom crystals are designed to stand on their own, but adding a lighted base can help to highlight the unique details of your custom engraving. Depending on where you plan to display your crystal, proper illumination could make a big difference.