Terms of Service
Last updated May 28, 2026
1. Acceptance of Terms
- By accessing and using the Raacrystal website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services. We reserve the right to update or modify these terms at any time without prior notice.
2. Use of Service
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Raacrystal provides personalized 3D crystal engraving products and related services for personal and gifting purposes. By using our website, you agree to:
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Provide accurate and complete information when placing orders Use the website only for lawful purposes Not misuse, copy, or reproduce website content without permission Accept responsibility for all activities made under your account or device
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We reserve the right to refuse service, cancel orders, or restrict access if misuse or suspicious activity is detected.
3. Orders & Payment
All orders placed through Raacrystal are subject to availability and confirmation. Personalized products are custom-made based on the information and images provided by customers.
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Prices are listed in applicable currency and may change without notice
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Full payment is required before production begins
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Customers are responsible for reviewing personalization details before submitting orders
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We are not responsible for delays caused by incorrect shipping information or customer-provided errors
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Secure payment methods are processed through trusted third-party payment providers.
4. Returns & Refunds
Due to the personalized nature of our products, custom orders are generally non-refundable and non-returnable unless the item arrives damaged, defective, or incorrect.
If you experience an issue with your order, please contact us within 7 days of delivery with photos and order details. Approved cases may qualify for:
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Replacement product
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Store credit
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Partial or full refund (where applicable)
Items damaged due to misuse, accidental damage, or customer errors in submitted personalization are not eligible for refunds.
5. Limitation of Liability
Raacrystal shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
While we strive to ensure accurate product descriptions, images, and availability, we do not guarantee that all website content will always be error-free or uninterrupted.
Our maximum liability shall not exceed the total amount paid for the purchased product.
6. Contact
For questions, concerns, or support regarding these Terms & Conditions, please contact us: